Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with us! We are committed to providing a smooth shopping experience and ensuring your order arrives as quickly and safely as possible.

Order Processing

All of our products are made to order. Once your order is placed, it enters production before it is shipped.

Processing time: 2–5 business days
Orders are processed Monday through Friday, excluding holidays.
During peak seasons or promotional events, processing times may be slightly longer.

You will receive an email confirmation once your order has been shipped.

Shipping Times

Estimated delivery times begin after your order has been fulfilled.

United States: 3–7 business days
Canada: 5–10 business days
Europe: 3–10 business days
International: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping carriers may experience delays due to weather, customs processing, holidays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after the shipping label has been created.

International Shipping

We proudly ship to many countries worldwide.

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their local government. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect or incomplete address is provided and your order has already entered production or shipped, we may not be able to modify it. If a package is returned due to an incorrect address, the customer will be responsible for any applicable reshipping charges.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at [your support email] within 30 days of the estimated delivery date.

We will work with the shipping carrier and our fulfillment partner to investigate the shipment and assist in resolving the issue as quickly as possible.

Damaged Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

We will review your claim and arrange a replacement or refund when appropriate.

Split Shipments

Some orders containing multiple products may arrive in separate packages. This may occur because products are fulfilled from different production facilities or at different times. You will receive tracking information for each shipment.