Privacy policy

Effective Date: July 1, 2026

The Luxx Express respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking a trip, making a payment, joining a membership program, contacting customer service, or otherwise interacting with our business.

1. Information We Collect

We may collect personal information including:

Name
Email address
Telephone number
Billing information
Payment information
Mailing address
Booking details
Trip selections
Emergency contact information
Information you voluntarily provide when contacting us or completing forms

Payment information may be processed securely by third-party payment providers such as Stripe, Shopify, PayPal, or other authorized payment processors.

The Luxx Express does not directly store complete credit or debit card numbers unless specifically permitted through a secure payment system.

2. How We Use Your Information

We may use your information to:

Process bookings and payments
Manage payment plans and scheduled payments
Send booking confirmations and receipts
Send payment reminders
Provide trip updates
Provide customer service
Communicate itinerary or schedule changes
Administer memberships, promotions, discounts, and loyalty benefits
Improve our website, services, and customer experience
Prevent fraud, disputes, and unauthorized transactions
Maintain required business and transaction records
Comply with applicable legal and regulatory requirements

3. Payment Processing

Payments may be processed by third-party payment providers including Stripe, Shopify, PayPal, and other authorized processors.

These payment providers maintain their own privacy, security, and data-handling practices.

The Luxx Express may receive limited transaction information necessary to confirm payments, manage reservations, provide customer support, and maintain business records.

4. Sharing of Information

We may share information when reasonably necessary to operate our business or fulfill your reservation.

This may include trusted third-party service providers such as:

Payment processors
Motorcoach and transportation providers
Hotels and lodging providers
Restaurants
Attractions
Venues
Event operators
Technology providers
Email and communication providers
Website and booking service providers
Other vendors involved in providing your travel experience

We only share information reasonably necessary for the applicable service or business purpose.

The Luxx Express does not sell personal information to advertisers.

5. Trip and Reservation Communications

By providing your contact information when making a reservation or payment, you consent to receive communications relating to your transaction or trip.

These communications may include:

Booking confirmations
Payment confirmations and receipts
Payment reminders
Balance notifications
Schedule updates
Itinerary changes
Departure information
Important trip notices
Customer-service communications

These communications may be sent by email, telephone, text message, or other contact method you provide, where permitted by law.

6. Marketing Communications

Where permitted by law, The Luxx Express may send promotional communications concerning future trips, special offers, memberships, merchandise, or other services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or contacting us.

Opting out of marketing communications does not prevent us from sending important transactional or reservation-related communications.

7. Cookies and Website Technology

Our website may use cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic
Improve customer experience
Support payment processing
Prevent fraud
Maintain website security
Provide relevant website features

Your browser may allow you to control or disable certain cookies.

Disabling cookies may affect some website functions.

8. Data Security

The Luxx Express uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, payment system, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and transaction information for as long as reasonably necessary to:

Provide services
Maintain reservation records
Process transactions
Resolve disputes
Prevent fraud
Meet accounting requirements
Comply with applicable laws and regulations

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to request access to, correction of, or deletion of certain personal information.

Some information may need to be retained for legal, accounting, fraud-prevention, transaction, or recordkeeping purposes.

11. Children’s Privacy

Our website and booking services are intended for adults who are authorized to make reservations.

When a minor travels with The Luxx Express, the parent, guardian, or other authorized adult making the reservation is responsible for providing any necessary information concerning that minor.

We do not knowingly request personal information directly from children for the purpose of creating their own independent travel reservations.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, attractions, payment providers, transportation companies, or other services.

The Luxx Express is not responsible for the privacy practices of third-party websites or businesses.

Customers should review the privacy policies of third-party services when appropriate.

13. Changes to This Privacy Policy

The Luxx Express may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

The current version will be posted on our website with the applicable effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or how The Luxx Express handles personal information, please contact us:

The Luxx Express

Website: TheLuxxExpress.com
Email: customerservice@theluxxexpress.com
Phone: 833-THE-LUXX

PRIVACY POLICY