THE LUXX EXPRESS REFUND & CANCELLATION POLICY
Effective Date: September 5, 2026
At The Luxx Express, we carefully plan each trip, reservation, and service in advance based on the number of confirmed guests. Because many expenses are committed before the scheduled travel date, all trip reservations are subject to the following refund and cancellation policy.
TRIP RESERVATIONS & PAYMENTS
All payments made toward a Luxx Express trip, including deposits, partial payments, payment-plan installments, and payments made in full, are non-refundable.
Once a reservation or payment is submitted, the funds may immediately be used toward motorcoach reservations, staffing, trip planning, guest amenities, merchandise, supplies, attractions, and other expenses associated with the trip.
A guest’s inability to attend does not qualify the reservation for a refund.
This includes, but is not limited to, cancellations resulting from:
• Changes in personal plans
• Work or scheduling conflicts
• Illness or personal emergencies
• Transportation to or from the departure location
• Missed departure or late arrival
• Failure to obtain required identification or travel documentation
• Choosing not to participate in the trip or any portion of the itinerary
PAYMENT PLANS
Guests using a payment plan are responsible for making all required payments according to the payment schedule provided at the time of booking.
Payments already made are non-refundable.
Failure to complete the required payment schedule may result in cancellation of the reservation and forfeiture of all amounts previously paid.
MISSED DEPARTURES
The Luxx Express operates on a scheduled itinerary. Guests are responsible for arriving at the designated check-in location by the required check-in time.
The motorcoach cannot be held for late-arriving guests.
Guests who miss departure, leave the group voluntarily, or fail to return to a designated meeting location on time are not entitled to a refund or reimbursement.
ITINERARY CHANGES
Trip schedules, attractions, stops, restaurants, activities, departure times, and other itinerary details may occasionally be adjusted due to traffic, weather, closures, availability, safety concerns, delays, or circumstances beyond the control of The Luxx Express.
Reasonable itinerary changes do not constitute cancellation of the trip and do not qualify for a refund.
ACTIVITIES, MEALS & PERSONAL PURCHASES
Unless specifically stated as included in the trip description, activities, attractions, meals, alcoholic beverages, shopping, and personal purchases are optional and are not included in the trip price.
Choosing not to participate in an optional activity does not qualify a guest for a refund or partial refund.
WEATHER & SAFETY
Trips normally operate as scheduled during ordinary weather conditions.
If The Luxx Express determines that dangerous weather, unsafe road conditions, government restrictions, or another serious safety issue makes travel unsafe, The Luxx Express may cancel, postpone, reschedule, or modify the trip.
If The Luxx Express cancels a trip and does not provide a replacement or rescheduled trip, guests will receive information regarding the applicable refund or credit options.
If a trip is rescheduled due to circumstances outside the control of The Luxx Express, reservations may be transferred to the rescheduled date rather than refunded.
CANCELLATION BY THE LUXX EXPRESS
If The Luxx Express cancels a trip entirely for reasons within its control and does not offer a rescheduled date or comparable replacement, affected guests will receive a refund of the trip amount paid directly to The Luxx Express.
The Luxx Express is not responsible for separate expenses incurred by the guest, including transportation to the departure location, hotel accommodations, parking, childcare, missed work, meals, attraction purchases, or other personal expenses.
RESERVATION TRANSFERS
If permitted by The Luxx Express, a guest may request to transfer their reservation to another person instead of forfeiting the reservation.
Transfer requests must be approved by The Luxx Express and completed before the applicable deadline communicated for the trip.
The Luxx Express reserves the right to deny a transfer when guest information, attraction reservations, security requirements, merchandise customization, or other circumstances prevent the reservation from being changed.
MERCHANDISE
Merchandise purchases are governed separately from trip reservations.
Items that are custom-made, personalized, made-to-order, or produced specifically for the customer may be final sale unless the item arrives damaged, defective, or incorrect.
For eligible merchandise concerns, customers should contact The Luxx Express as soon as possible after receiving the order and provide their order information and photographs when applicable.
Merchandise included as part of a trip package, welcome bag, promotional offer, or complimentary guest item has no separate cash or refund value.
CHARGEBACKS & PAYMENT DISPUTES
Customers should contact The Luxx Express directly before initiating a payment dispute so that we have an opportunity to review and resolve the concern.
Submitting a payment dispute does not automatically override the refund and cancellation terms agreed to when the reservation was purchased.
ACCEPTANCE OF POLICY
By making a payment or completing a reservation with The Luxx Express, the purchaser acknowledges that they have reviewed, understood, and agreed to this Refund & Cancellation Policy, along with any additional travel terms and conditions applicable to the reservation.
Questions regarding a reservation may be directed to:
The Luxx Express LLC
833-THE-LUXX
theluxxexpress.com