TERMS OF SERVICE & TRAVEL TERMS
Effective Date: July 1, 2026
Welcome to The Luxx Express. These Terms of Service and Travel Terms govern purchases, reservations, payment plans, trips, events, and travel experiences offered by The Luxx Express.
By making a purchase, submitting a payment, booking a reservation, or participating in a Luxx Express experience, you acknowledge that you have read, understood, and agree to these Terms.
1. Reservations and Payments
Trip reservations are not considered secured until the required payment or deposit has been successfully processed.
For payment-plan reservations, customers may be required to make an initial payment followed by scheduled installment payments. Customers are responsible for providing accurate billing and contact information and maintaining a valid payment method when future payments have been authorized.
2. ALL PAYMENTS ARE NON-REFUNDABLE
ALL PAYMENTS MADE TO THE LUXX EXPRESS ARE NON-REFUNDABLE, including deposits, installment payments, partial payments, full payments, fees, and other amounts paid toward a reservation, except where otherwise required by law or where The Luxx Express expressly agrees otherwise in writing.
Failure to attend a trip, personal schedule conflicts, missed departures, changes of plans, illness, or other personal circumstances do not automatically create a right to a refund.
3. Payment Plan Authorization
When selecting a payment plan, you authorize The Luxx Express and its payment processor to charge the payment method provided for the scheduled installment amounts disclosed at checkout or during booking.
The payment schedule and amounts presented at the time of booking control the specific reservation.
4. Failed Payments
If a scheduled payment fails, The Luxx Express may attempt collection again and may contact the customer regarding the outstanding balance.
Failure to complete required payments may result in cancellation of the reservation, loss of amounts already paid, or other remedies permitted by the agreement and applicable law.
5. Trip Schedules and Itinerary Changes
Trip schedules, attractions, restaurants, routes, stops, accommodations, transportation providers, and activities may change because of traffic, weather, operating conditions, closures, availability, safety concerns, delays, vendor changes, or other circumstances.
The Luxx Express reserves the right to make reasonable itinerary substitutions or adjustments when necessary.
6. Departure Times and Guest Responsibility
Guests are responsible for arriving at designated meeting and departure locations on time.
The Luxx Express is not responsible for missed departures caused by a guest's late arrival, transportation problems, parking delays, or other personal circumstances.
Trips must operate according to scheduled departure times, and the group may be required to continue without guests who fail to return on time.
7. Guest Conduct
Guests are expected to behave respectfully toward The Luxx Express staff, drivers, vendors, and other guests.
Threatening, abusive, disruptive, dangerous, intoxicated, illegal, or otherwise inappropriate conduct may result in removal from the trip without a refund.
Guests must comply with applicable laws, venue rules, motorcoach rules, and The Luxx Express policies.
8. Transportation and Third-Party Providers
The Luxx Express may arrange services provided by independent third parties, including motorcoach companies, drivers, hotels, restaurants, attractions, venues, event operators, and other service providers.
The Luxx Express does not control the day-to-day operations, acts, omissions, equipment, facilities, employees, or independent decisions of third-party providers.
9. Assumption of Risk
Travel and participation in activities involve inherent and ordinary risks, which may include transportation incidents, walking hazards, slips and falls, weather conditions, crowds, illness, food-related issues, venue conditions, and other risks associated with travel and recreational activities.
By participating, guests voluntarily assume the ordinary and inherent risks associated with the trip and activities.
10. Release and Limitation of Liability
To the fullest extent permitted by applicable law, guests agree to release and hold harmless The Luxx Express, its owners, employees, agents, representatives, and contractors from claims arising from ordinary and inherent risks associated with participation in the trip, except where liability cannot legally be waived.
Nothing in these Terms is intended to waive rights or liabilities that cannot lawfully be waived.
11. Personal Belongings
Guests are responsible for their own luggage, electronics, valuables, medications, and personal belongings.
The Luxx Express is not responsible for lost, stolen, forgotten, or damaged personal property except where required by law.
12. Medical Needs and Emergencies
Guests are responsible for determining whether they are physically able to participate in the trip and planned activities.
Guests should carry all necessary medications and medical supplies.
In an emergency, The Luxx Express or its representatives may contact emergency services when reasonably necessary.
13. Accessibility, Wheelchairs, and Mobility Assistance
Accessibility may vary depending on the motorcoach, transportation provider, destination, venue, and activity.
Guests who use a wheelchair or other mobility device, or who require an accessibility accommodation, must contact The Luxx Express before booking so available accommodations can be discussed and, when possible, confirmed in advance.
Unless wheelchair-accessible boarding or other accessible equipment has been specifically confirmed in writing for the trip, guests must be able to safely board and exit the motorcoach using the motorcoach steps.
The Luxx Express staff and Guest Experience Specialists do not provide personal-care or hands-on mobility assistance and cannot lift, carry, transfer, push, or physically support a guest into or out of a wheelchair, seat, or motorcoach.
A guest who requires this type of assistance must travel with a capable companion who can provide the needed assistance throughout the trip.
The Luxx Express does not provide a personal attendant or companion for guests.
Nothing in this section is intended to limit any accommodation or right that cannot lawfully be waived or denied.
14. Weather and Unforeseen Events
Trips may be modified, delayed, rescheduled, or canceled because of severe weather, government restrictions, emergencies, transportation disruptions, vendor closures, or other circumstances beyond reasonable control.
Any credit, rescheduling option, or refund, if offered, will be determined according to the specific circumstances and applicable law.
15. Photography and Media
Photos or videos may be taken during Luxx Express events and trips.
Where applicable, separate notice or consent may be provided regarding promotional use.
16. Website and Pricing Information
The Luxx Express strives to keep website descriptions, prices, schedules, and trip information accurate.
Errors may be corrected when discovered.
Pricing, availability, and trip details may change before a reservation is completed.
17. Electronic Communications and Signatures
You consent to receive reservation confirmations, receipts, payment notices, trip updates, agreements, and other communications electronically.
Electronic acknowledgments and signatures may be treated as legally binding to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by the laws of the State of Indiana, except where another law is required to apply.
19. Contact Information
If you have questions regarding these Terms, please contact us:
 The Luxx Express
Website: TheLuxxExpress.com
Email: customerservice@theluxxexpress.com
Phone: 833-THE-LUXX