FAQ
Frequently Asked Questions
Q
WHERE DO TRIPS DEPART FROM?
Most trips depart from Indianapolis, Indiana, unless otherwise specified.
Q
WHAT IS INCLUDED IN MY TRIP?
Every ticket includes:
- Professional Luxx Express host
- Red Carpet Departure
- Luxury round-trip motorcoach transportation
- Luxx Welcome Bag
- Complimentary snacks and beverages
- Destination-specific souvenir T-shirt
- Photo opportunities
- Professionally planned itinerary
- Onboard games, trivia, and giveaways
- Free Wi-Fi (when available)
Q
HOW DO PAYMENT PLANS WORK?
A non-refundable deposit of $50 secures your spot. You'll have the option to make additional payments, with the final payment due 30 days before departure.
Q
IS THERE ASSIGNED SEATING?
Seating is open and first-come, first-served. Premium Seating is available for an upgraded experience with exclusive perks.
Q
HOW WILL I RECEIVE MY TICKETS?
Your tickets will be sent via email and are mobile-friendly. You can also add them to your Apple or Google Wallet for easy access.
Q
CAN I BRING CHILDREN?
Yes! Children are welcome on most trips. Please check the trip details for any age recommendations or restrictions.
Q
WHAT SHOULD I BRING?
We recommend comfortable clothing, a valid ID, and any personal items you may need. A smile is always a great idea!
Q
ARE SNACKS PROVIDED?
Yes! Snacks and complimentary drinks are provided on board.
Q
WHAT IS YOUR CANCELLATION POLICY?
Deposits are non-refundable. If you need to cancel, please refer to the specific trip's terms and conditions or contact us for more details.
Q
WHO CAN I CONTACT FOR MORE INFORMATION?
We're here to help! Reach out to us via email at info@theluxxexpress.com and we'll be happy to assist.