Cancellation policy

CANCELLATION POLICY

Effective Date: July 1, 2026

At The Luxx Express, each trip is carefully planned in advance and requires commitments to transportation providers, attractions, vendors, venues, accommodations, and other third-party partners. Because many of these costs are incurred before the date of travel, the following cancellation policy applies to all reservations.

ALL PAYMENTS ARE NON-REFUNDABLE

ALL PAYMENTS MADE TO THE LUXX EXPRESS ARE NON-REFUNDABLE, including deposits, installment payments, partial payments, full payments, booking fees, and other amounts paid toward a reservation, except where otherwise required by applicable law or where The Luxx Express expressly agrees otherwise in writing.

This policy applies whether a guest pays in full or uses a payment plan.

Guest Cancellations

If you choose to cancel your reservation for any reason, amounts already paid will not be refunded.

Examples include, but are not limited to:

Change of plans
Work or scheduling conflicts
Illness or injury
Family emergencies
Transportation or vehicle problems
Failure to obtain required travel documents
Missing the scheduled departure
Failure to arrive at the designated meeting location on time
Deciding not to participate after booking

A guest’s inability to attend does not automatically create a right to a refund, credit, or transfer.

Missed Departures

Guests are responsible for arriving at the designated departure location by the required check-in and boarding time.

The motorcoach and group itinerary must remain on schedule. Guests who arrive late and miss the departure will not receive a refund.

Payment Plans

Choosing a payment plan does not change the non-refundable nature of the reservation.

Each payment made toward the reservation is non-refundable.

Customers remain responsible for completing the payment obligations associated with their reservation unless The Luxx Express agrees otherwise in writing or applicable law requires otherwise.

Failed or Incomplete Payments

Failure to complete required payments may result in cancellation of the reservation.

Amounts already paid remain non-refundable except where otherwise required by law.

Transfers and Name Changes

Reservation transfers or passenger-name changes are not guaranteed.

If The Luxx Express allows a reservation to be transferred to another eligible guest, the request must be approved in advance and may be subject to deadlines, vendor restrictions, documentation requirements, or administrative fees.

Itinerary Changes

Changes to attractions, restaurants, routes, stops, schedules, vendors, transportation providers, or other parts of an itinerary do not automatically constitute cancellation of the trip or entitle a guest to a refund.

The Luxx Express may make reasonable substitutions or schedule adjustments when necessary because of traffic, closures, weather, vendor availability, safety concerns, or circumstances beyond our reasonable control.

Cancellation or Rescheduling by The Luxx Express

If The Luxx Express must cancel or materially reschedule a trip, affected customers will be notified.

Depending on the circumstances, The Luxx Express may offer a rescheduled trip, travel credit, alternative experience, or refund where appropriate or legally required.

Any remedy will be determined based on the circumstances of the cancellation, amounts recoverable from third-party providers, and applicable law.

Severe Weather and Events Beyond Our Control

Trips may be delayed, modified, rescheduled, or canceled because of severe weather, transportation disruptions, government restrictions, emergencies, closures, unsafe travel conditions, or other events outside the reasonable control of The Luxx Express.

The Luxx Express will make reasonable efforts to communicate significant changes as soon as practical.

Third-Party Vendors

Some portions of a trip may be provided by independent motorcoach companies, hotels, attractions, restaurants, venues, and other third-party providers.

Their cancellation or refund policies may affect the options available to The Luxx Express when a trip is disrupted or canceled.

Travel Insurance

Guests may wish to consider purchasing independent travel insurance when available to help protect against certain unexpected circumstances.

The Luxx Express does not guarantee that any particular insurance policy will provide coverage, and guests are responsible for reviewing the terms of any insurance they purchase.