FAQs

Do you have questions about your order? Feel free to check out these FAQs to find your answer!

What currency are the prices on the website?
All prices are in USD.

I just placed an order, when will it ship?
We ship items as fast as we can. Please allow 3 to 5 days production time for your order to ship out. Average shipping times for mugs and shirts are 3 to 7 business days. All of our other products are being shipped from the warehouse and may take longer. The average shipping time for those products are around 7-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at theluxxexpress@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at theluxxexpress@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship from different fulfillment centers based on your location. The average shipping time is 3-15 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to theluxxexpress@gmail.com and we will be happy to assist you in any way that we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.